FAQs

Response Time

Please understand that we are a small team trying to start something BIG!

Allow us up to 48 hours to get back to emails as our team members also work day-jobs along with making our stylish polos.

 

Order Fulfillment & Shipping Details

Please allow our team up to 5 business days to package and fulfill your order.

You will then receive an email from us confirming the shipment of your order with your tracking number. You can use this number to track your order from the link on our website. However, you may not see any updates on it until USPS receives the package from our 3rd party logistics provider.  

Shipping times can vary, but most packages arrive within 10-15 days after the package ships. This timeline is an average, and other factors can always impact shipping times. If there is any concern with your shipping after this 15 day period, please feel free to contacts us by email with your order number and we will get in touch with the carrier.

 

Returns/Replacements/Refunds

Quality comes first here at Rigged Up Outfitters

Please contact us by email with your order number and pictures of the shirt or defect if applicable so that we can return, replace, and make things right!

All sales are FINAL with the exception of the following issues

Wrong Items Shipped

Blurry Print

Wrong Sizes Ordered

Lost Packages (Applicable when 30 days have passed without receiving package and no updated from the carrier)

Other - please contact us with any other issues you have with your order, and we're happy to work with you.

 

Thanks for shopping with Rigged Up Outfitters! Feel free to contact us with any other questions you may have as we want to continue to improve our service to our customers!